Shipping policy

Thank you for visiting and shopping at EMMOMA

We ship to most countries worldwide. To find out whether we can deliver your package, head to the checkout page.

Shipping Policy

Shipping times:

All orders are processed within 1 business day of receipt.

Express deliveries take up to 2 days and standard deliveries can take anywhere from 4-8 business days (Shipping times vary depending on selected shipping method and your location).

Orders are not processed or shipped from Saturday through Sunday, or holidays.

In peak periods, such as holidays, please note that shipping times may be extended to 12 business days for order fulfillment. If your shipment experiences a delay did not arrive within this time period, please contact us via email or chat.

Shipping rates:

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment to P.O. boxes or APO/FPO addresses

EMMOMA ships to addresses internationally and within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

After your order has been shipped, a tracking number will be generated and provided to you as soon as it becomes available. If you have not received a tracking number and would like to obtain it, kindly reach out to us at bling@emmoma.com, and we will gladly assist you by providing the necessary information.

Customs, Duties, and Taxes

EMMOMA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

EMMOMA is not liable for any products damaged or lost during shipping.

If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

Please verify your address and include your phone number

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, the order will be canceled and refunded.

EMMOMA will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at: bling@emmoma.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Tracking Says Delivered, But Parcel Has Not Been Received

Sometimes, packages may be delivered to a neighbor, reception area, safe place, or post office. It is recommended to check with all of them to locate the package. If the package is still not found, please request proof of delivery and complete a missing package claim with the courier responsible for delivery. Please note that we do not refund or replace items that are tracked as delivered, and it is advisable to get items delivered to a secure address.